Our policies, in plain language
The short version first, then the detail. Last updated 1 October 2026.
Template content. These policies are a design placeholder for the prototype. Have them reviewed by a qualified lawyer for your jurisdiction before launch.
Privacy policy
What we collect
- Contact details you give us (name, email, phone).
- Traveller details required by suppliers (passport name, date of birth, nationality).
- Dietary, medical or access needs, only with your consent and and shared only with the suppliers who need them.
- Basic, anonymous analytics about how the website is used.
How we use it
To arrange your trip, to contact you about your booking, and, only if you opt in, to send our newsletter.
Your rights
You can ask to see, correct, export or delete your data by emailing privacy@wayfare.example. We reply within 30 days.
On this website
Your wishlist, currency choice and saved view settings are stored in your browser’s local storage. They never leave your device.
Booking terms
Your contract
Your contract is with Wayfare Journeys Ltd. Once we confirm your booking in writing, the trip price is guaranteed. We won’t add surcharges after you book.
Changes we may need to make
Occasionally we need to adjust an itinerary for safety, weather or supplier reasons. If a change is significant, you can accept it, transfer to another trip, or cancel for a full refund.
Your responsibilities
- Hold a valid passport, any required visas and comprehensive travel insurance.
- Make sure the trip’s difficulty level suits your fitness and health.
- Tell us about any needs that could affect your trip before you travel.
Cancellation policy
If you cancel
| Notice before departure | Cancellation charge |
|---|---|
| 60 days or more | Deposit only (or transfer it free of charge) |
| 59–30 days | 50% of the trip price |
| 29–15 days | 75% of the trip price |
| 14 days or less | 100% of the trip price |
Your travel insurance may cover cancellation charges for reasons such as illness. Date changes are free up to 60 days before departure (one change per booking).
If we cancel
We only cancel for safety reasons or if minimum numbers aren’t met, and we’ll tell you at least 56 days before departure. You’ll choose between a full refund and a transfer to another trip.
Refunds
Refunds are paid to the original payment method within 14 days of being agreed. Card refunds may take a further 5–10 working days to appear, depending on your bank.
Unused services during a trip (for example, a missed meal or activity you chose to skip) aren’t refundable, unless they were cancelled by us.
Payments
| Payment | Amount | When |
|---|---|---|
| Deposit | 20% of the total | At booking |
| Balance | Remaining 80% | 60 days before departure |
| Late bookings | 100% | At booking, if within 60 days |
We accept major credit and debit cards and bank transfer. All payments are charged in US dollars. Prices shown in other currencies on this website are estimates; your bank sets the final exchange rate.
We never add card surcharges, and we never store your full card details.
Accessibility statement
We aim for this website to meet WCAG 2.2 AA. It supports keyboard navigation, screen readers, visible focus indicators and reduced-motion preferences. If anything is difficult to use, please tell us and we’ll fix it.